Case Consultant

Under the supervision of the Director of Inside Operations, Case Consultants provide support and assistance to program recipients. Generally, case consultants monitor and respond to program recipients rental repair needs.

Primary Responsibilities:

• Collect fees owed by clients.
• Conduct weekly inspections of clients' units.
• Conduct Move-Out/In Inspection Reports, as needed.
• Write and submit work order requests, as needed.
• Conduct unit lock outs, as needed.
• Accurately advise program recipients on completing the program for continued success.
• Conduct a client's needs assessment.
• Respond to individual client problems, concerns, and questions within 24 hours.
• Enforce all policies and procedures set forth by the Rental Repair Agreement.
• Performs all other duties as assigned or apparent.
• Applicants must be willing to work a flexible schedule, including weekends and holidays.

Required Qualifications:

• Must live on property.
• Ability to communicate effectively: orally and written.
• Proven basic math, reading, and writing skills.
• Proven problem solving and troubleshooting abilities.
• Computer skills (i.e. Windows, Word, E-mail, Internet).
• Ability to stand on feet for long periods of time.
• Ability to work in the heat for long periods of time.
• Multi-tasking capabilities.
• Must be able to negotiate several flights of stairs.
• Access to a registered and insured working vehicle.
• Demonstrate an acceptable level of maturity, good judgment and emotional stability.

Educational Requirement:

• High school diploma.

Experience Requirements:

• A minimum of six months of Customer Service or Human Services experience.
• Light clerical experience preferred.

Apply for this position!